Hi @Erminia Wood,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Kash

Can you tell me why I’ve been charged twice and my bill on the app is showing different to what I’m supposed to be paying 

Hey there @Leanne1978, welcome to Community!

If you have any bill related queries, I’d recommend contacting us via our live-chat for further assistance:

https://www.idmobile.co.uk/live-chat

Thanks,

Tyler