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Hi all

I requested my PAC code on the 25th of September to see how much early exit fee would be. 

 

Exit fee was £170. 2 days later I paid my bill as normal of £25. Today (13th of Oct) I requested PAC again to see amount due if I swapped now, and it has increased to £180. 

 

I have no our of plan charges, so how can my amount have increased? 

Hi @Foxesjon 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom


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