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End Monthly data sim contract - no chat agents, no one to call!!

  • 25 September 2020
  • 5 replies
  • 153 views
Matt_53
Rank

I need to end my monthly data sim contract but this is not possible through the app/online account and there are no customer service agents to talk to!

As a rolling 1 month contract advertised as being able to end at any time I did not expect it to be this difficult!!

I will not be using ID mobile again. 

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Best answer by Rory 31 October 2020, 15:16

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5 replies

Mohammed
Rank
Userlevel 7
Badge +10

Hello @Matt_53,

Sorry to hear you’re having issues cancelling the contract.

We’ll send you a PM so we can get this cancelled.

 

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
M
Rank

I need to end my contract and negotiate a repayment plan to clear a debt on the account but i don't have an online account or the sim

Will
Rank
Userlevel 6
Badge +8

Hi @Meyad,

 

Was this for a 24 month handset contract, or a SIM only plan? Has the outstanding amount been passed to a Debt Collection Agency yet do you know?

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Anavrin
Rank

I’ve been trying to cancel an old account for months. All I want to do is talk to someone!

 

Rory
Rank
Userlevel 5
Badge +6

Hi @Anavrin, I’ve just dropped you a private message here on the Community. If you click your icon in the top right and select ‘Private messages’, you should find it there.

 

Thank you,

Rory

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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