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Unable to cancel

  • 11 August 2020
  • 7 replies
  • 39 views
A
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Please can someone contact me as I am unable to contact ID mobile, I lost my phone and I wish to cancel but it is just impossible to get in touch. can someone help please

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Best answer by Ryan 11 August 2020, 15:44

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7 replies

Ryan
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Userlevel 6
Badge +10

Hi @aylagain,

We’re sorry to hear that. We have a thread dedicated to cancellations which can be found here.

Ryan

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A
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I am unable to log into my account as it said Your iD plan ended more than 6 months ago, so your online account has now been closed. If you need help, please call our customer services team on 0333 003 7777. 

If my account has been closed why am i still being billed ?????

ringing this number is of no use as it is closed

Kevin
Rank
Userlevel 4
Badge +10

Hi there @aylagain 

When is the most recent bill you’ve received dated?  As if an account was disconnected over 6 months ago, and all bills were paid up to date to that point.  Then you definitely should not be receiving bills still.

 

Have you had more than 1 iD Mobile account?

A
Rank

My Latest bill is dated Monday 13th July. I have only one ID Mobile Account

Mohammed
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Userlevel 7
Badge +10

Hello @aylagain,

 

We’ll get someone to PM you so we can look into why this is happening.

 

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
A
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Hi haven't heard anything yet ??

Will
Rank
Userlevel 6
Badge +8

Hi @aylagain,

 

I see that we’ve sent one to you, and you’ve responded. Someone will get back in touch later today.

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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