Solved

Still no service for the past 3 weeks

  • 8 September 2020
  • 3 replies
  • 66 views
G
Rank

It's been over 3 weeks and several inconclusive "chats" since I've been able to send and receive texts or calls. As I am elderly and disabled this is not sustainable and I can't even get into live chat now. I need to cancel my contract and go to a different provider but can't see how if live chat is unavailable. Very unhappy with the situation.

icon

Best answer by Mohammed 11 September 2020, 14:07

View original

3 replies

Ryan
Rank
Userlevel 6
Badge +10

Hi @Greenwoman,

We’re sorry to hear about what is happening here. Is the issue constant or intermittent? Have you tried to restart your phone or have you been able to test your SIM card into another phone?

In regards to moving to another provider, you can take your number with you which will end the plan. Text PAC DDMMYY to 65075 (DDMMYY should be your date of birth, for example, 301099 would be 30th October 1999). We'll text you back with your PAC number which will be valid for 30 days.

You can find further information here: https://community.idmobile.co.uk/cancellations-59/how-do-i-cancel-my-id-mobile-plan-31836

Ryan

I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.
G
Rank

Hi @Greenwoman,

We’re sorry to hear about what is happening here. Is the issue constant or intermittent? Have you tried to restart your phone or have you been able to test your SIM card into another phone?

In regards to moving to another provider, you can take your number with you which will end the plan. Text PAC DDMMYY to 65075 (DDMMYY should be your date of birth, for example, 301099 would be 30th October 1999). We'll text you back with your PAC number which will be valid for 30 days.

You can find further information here: https://community.idmobile.co.uk/cancellations-59/how-do-i-cancel-my-id-mobile-plan-31836

Ryan

Thanks for the info Ryan. It's pretty much constant, though occasionally I do get incoming texts and calls. Can't seem to dial out at all and texts are usually a fail too. I've done the reboot, remove the sim procedure a number of times but to no avail. I don't have another phone I can try it in unfortunately but was wondering if the sim might be the problem. Would I be able to get a replacement to try out and check?

Mohammed
Rank
Userlevel 7
Badge +10

Hello @Greenwoman,

 

Thanks for clarifying that.

We’ll get a PM sent over now so we can send out a replacement SIM to see if this helps fix the issue.

 

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

Reply


Terms & Conditions
Why iD Mobile?