Been a 3/ID customer for 7 years or so. Recently 4G signal so poor as to unworkable at times. ID say there’s nothing wrong, fault must be at my end. It isn’t. Newish contract phone works just fine. No changes in the local environment. I have line of site with the mast. Issues affecting wife’s ID phone and our 4G (Smarty/Three) router.
Ombudsman case rejected as ‘out of their remit’, I’m in a low speed 4G area, and ‘I’ve still been able to use data’. Will be forced to reinstall home broadband. See no reason why I should continue paying £40 a month for unlimited data, when for large parts of the day I can hardly use it. The low speed 4G always used to be decent enough. I’m not using massive amounts of data, but I can’t do a fair bit of what I used to be able to.
Any ideas? Short of cancelling and seeing ID in court, I’m stuck!
Cheers, Jon