I recently bought into ID mobile and am tied into an annual contract. I’ve had problems ever since especially with the 4g signal. Despite 3-4 bars appearing, I cannot use apps, browse or do anything when out and about. It was a good deal at the time and the coverage checker showed that my area had ‘full’ coverage. This is not the case and I wondered if anyone else is having the same issues, or if anyone has found any solutions?
Many thanks
Hey there
We're very sorry to hear you're having issues with coverage and 4G.
Please take a look at our coverage checker, which will show you what your signal strength should be like in your area, for all of 3G/4G/5G, for both indoors and outdoors.
https://www.idmobile.co.uk/help-and-advice/coverage#coverage-info
Furthermore, please take a look at our network partner Three's network status checker, which will show if there is any maintenance or performance upgrades going on in your area. If the website states that's the case, then it's likely that this is disrupting your coverage, and we hope that this is resolved soon for you.
https://www.three.co.uk/support/network_and_coverage/network_support
Please take a look at both of these. If you believe you should be experiencing better signal than you are, or if the networks status checker on Three's website isn't showing any upgrades or maintenance, then please let us know, and we’ll troubleshoot and investigate further with yourself.
Many thanks,
Tyler
Already have an account? Login
No account yet? It's really easy to register here
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
