I’ve recently swapped from Three to IdMobile (so the same network), but on making longer calls today, I keep getting the following message being played after a small period of time:
Can anyone help - I’m calling someone who has dementia, so it’s just adding to the confusion on the call itself.
Best answer by Mohammed
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+10
Hey
When did you switch your number over to us?
Is this happening to all numbers or the same number only?
Have calls ever worked to this number before on our network?
Mohammed
Number was switched between Christmas and the New Year. It’s happened on both my wife’s phone and mine yesterday (both on Idmobile) - calling different outgoing phone numbers. Same automated voice message about 5-20mins into the calls.
+10
Hey
Just checking, is this happening on every call or just specific numbers on specific networks?
Mohammed
Unknown, but I can give example dates and time when it did happen. Outgoing calls from 2x IDMobile SIMs on different Iphones calling 2 different numbers (a landline and a Three-mobile).
+10
Hey
Let’s get a PM sent and if we can get some examples sent over this might help get this looked into further.
Not sure if there’s any further troubleshooting that might solve it without the TechTeam checking the account.
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
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Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Mohammed
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