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coverage problems

  • 16 September 2022
  • 3 replies
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Theresa
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Hi,  does anyone know the department number to call regarding  a fault? 

Thanks

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Best answer by andewhite 16 September 2022, 18:56

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andewhite
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Userlevel 8
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Unfortunately, iD Mobile don’t have a telephone support hotline.
😭

Contact them using their online chat service https://idmobile.co.uk/live-chat, on facebook (using Messenger), or Twitter (by Direct Message DM).

Good luck @Theresa.
🤞 

Mohammed
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Hi,  does anyone know the department number to call regarding  a fault? 

Thanks

Hey @Theresa,

We can provide support here, could you give us a bit more information into the issues you’re facing?

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
B
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@Theresa 

 

0800 049 2376

 

Have had the same issue. Have been sent two new replacement sim cards. As they try to blame the sim card.

Then when you direct the complaint to ID complaints team, they do nothing, but send you a 'deadlock letter' refusing to help, claiming there is nothing wrong with the network! Basically its their way of fobbing you off.

That letter can be used to initiate an Ombudsman claim for ID mobile to be investigated.

https://www.ombudsman-services.org/sectors/communications

Basically I did this and ID mobile admitted faults in the Ombudsman portal and also the Ombudsman found faults with the company also! 

Basically ID Mobile could have sorted this out when it went to their internal complaints team. But they refused to acknowledge.

Hope this helps you out and anyone else reading.

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