Data Speed in DT4 area has been tanking badly for the past couple of weeks, and now becoming useless. How do I complain about this massively deteriorating service?
Best answer by andewhite
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Userlevel 8
+9
The procedure for making a complaint is explained online:
https://www.idmobile.co.uk/help-and-advice/complaints-procedure
It’s also covered in the terms & conditions relevant to your iD contract - good luck
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Userlevel 7
+4
HiÂ
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I’m sorry to hear you’ve been having issues with data speeds in your area, have you checked the postcode on the Three outage checker?
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Have you been in contact with us already about this? Please let us know so we can get in contact with you if needed and investigate further.
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Tom
Userlevel 1
The speed has been appalling for several weeks now, and while I did complain to iD and they contacted me, their concern has dropped off. They were going to circle back, but have failed to do so.Â
Userlevel 7
+10
Hey
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Mohammed
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