Hi, how do I speak to someone or make a complaint about the poor coverage for both calls and Internet?
Best answer by Rory
View originalHi, how do I speak to someone or make a complaint about the poor coverage for both calls and Internet?
Best answer by Rory
View originalHello
Try visiting https://www.idmobile.co.uk/contact-us - you’ll need your customer service PIN to verify your the account holder.
Good luck!
Hi
It’ll also be worth restarting your phone if you haven’t already done so. Power down your phone, remove the SIM and clean the gold contacts. Wait 15 minutes, reinsert the SIM and power the phone back on.
If you’re still having issues, try performing a network reset.
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Android
Settings > General management or System > Reset > Reset network settings
iPhone
Settings > Reset > Reset Network Settings
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This will also delete all saved Wi-Fi networks from your phone, so you'll need to set these up again.
If this doesn’t fix the issue, try the SIM in a different handset, or try a different network SIM in your phone. This will help determine whether the issue lies with your phone or the SIM.
If you’re still having trouble after all these steps, please contact our Live Chat team and they’ll be able to help.
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Thank you,
Rory
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