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No 4G Network

  • 15 August 2023
  • 5 replies
  • 302 views
BBofDon
Rank
Userlevel 1

For some reason I can't seem to get get connected to my 4G Network and have checked all my Settings that I know of which may have caused the problem?

If anyone has any suggestions would be grateful?

Many Thanks

Brian

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Best answer by Mohammed 15 August 2023, 20:00

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5 replies

andewhite
Rank
Userlevel 8
Badge +9

Have you checked for faults / issues at your location @BBofDon?

You can do this online at https://www.three.co.uk/support/network_and_coverage/network_support.

Perhaps you’ve toggled mobile data OFF on your handset by mistake?
🤞 

Mohammed
Rank
Userlevel 7
Badge +10

Hey @BBofDon,

What’s the full postcode of the area?

Have you just joined or us been with us for some time?

Have you ever been able to access 4G before on this device + sim?

What does your network currently show? e.g. H H+ LTE etc

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
BBofDon
Rank
Userlevel 1

Hi  Mohammed...many thanks for your quick response and which is greatly appreciated.

I have now found the problem and am able to receive 4G.

Apparently the green button above the blue Bluetooth button was turned off for some reason and which prevented me from receiving 4G!!

Many thanks again for your help

Brian

Tom
Rank
Userlevel 7
Badge +4

Hi @BBofDon 

 

Glad to hear that’s sorted.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
BBofDon
Rank
Userlevel 1

Thanks Tom and all others in the Community in trying to help me 👍

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