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No Network

  • 7 January 2021
  • 7 replies
  • 135 views
LondonHaraji
Rank

I am not able to use my mobile. it said there is no network

 

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Best answer by Ryan 13 January 2021, 10:28

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7 replies

Ryan
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Userlevel 6
Badge +10

Hi @LondonHaraji,

We’re sorry to hear about that. Can you try the SIM card in another device? If it works in another device, then your phone may be at fault.

Let us know how it goes.

Ryan

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LondonHaraji
Rank

no mobile network after upgrading. why

 

LondonHaraji
Rank

my phone is okay.

This happen after I have upgrade my contract with idmobile. I have not received new Sim and my old sim was working until upgrade.

Now it shows no Mobile network in both phones.

LondonHaraji
Rank

There is no contact number to be able to talk to customer service in Idmobile. Now it is a few days I am not able to receive and call through my number.

07760160278

Ryan
Rank
Userlevel 6
Badge +10

Hi @LondonHaraji,

It sounds as though the new SIM card that should have come with your phone has become the active SIM card. Have you checked the packaging to see if the SIM card is inside there? It will be in a small envelope and it will not have come inside the phone’s box.

Let us know if you can’t find it and we’ll get you a new one sent out. Alternatively, our Live Chat Team here can help send one out too if needed.

Ryan

I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.
LondonHaraji
Rank

i have not received any package or sim card since I have upgraded

Ryan
Rank
Userlevel 6
Badge +10

Hi @LondonHaraji,

Ok, we will check this further for you. We’ll send you a PM now to help further in case you didn’t already contact our Live Chat Team.

Ryan

I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.
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