Solved

no signal and unable to contact

  • 3 August 2023
  • 6 replies
  • 459 views
Holly Oliver
Rank
Userlevel 1

I have no phone signal. Unable to contact customer services as you only provide a phone number and as stated I have no signal! Do you have an email

icon

Best answer by andewhite 3 August 2023, 11:46

View original
This topic has been closed for comments

6 replies

andewhite
Rank
Userlevel 8
Badge +9

Okay @Holly Oliver, iD don’t have a telephone support helpline - all you can do is talk to iD support online by using their live chat service, Facebook Messenger, or Twitter DM.

The agents work until 8pm on weekdays.

You can check the status of the mobile network in your area online, with your postcode at https://www.three.co.uk/support/network_and_coverage/network_support.  

Holly Oliver
Rank
Userlevel 1

Thanks, live chat useless I'll try Facebook.  Cheers 

andewhite
Rank
Userlevel 8
Badge +9

Yeah, Facebook Messenger is often a better option for talking privately to the iD support team.

Mohammed
Rank
Userlevel 7
Badge +10

Hey @Holly Oliver,

Have you since been in touch with someone or do you still need help?

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Holly Oliver
Rank
Userlevel 1

Contact made via Facebook.  Dealing with mast since 2 Aug. I've to contact again in 48 hours so they can tell me how long it's likely to last. Tried checking their online coverage checker but now keeps rejecting my request. 

So who knows...Still no signal.

Thanks anyway 

Kash
Rank
Userlevel 7
Badge +7

Hi @Holly Oliver,

Welcome to the Community!

If you have contacted the team via Facebook, somebody should be reply to you between 8am-8pm Monday to Friday and 9am-5.30pm on weekends.

If the team haven’t responded, please let us know and we can help.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Terms & Conditions
Why iD Mobile?