I have recently joined ID but since then I am getting very poor coverage at home. Signal strength is only one bar and very rarely it goes to double bar.
Is this the quality of coverage I should expect going forward? If so I will be forced ro choose other network.
Best answer by Michelle
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There is no change in quality of signal when I select network manual (3G and 4G).
Recently I have experience very srtange issue.. my calles were disconnected exactly after 2.34 sec .. not sure it is related issue or not but I face this issue for 2 days.
+10
Hi
I have merged both of your topics here to keep things in one place to make it easier for you to obtain support.
We are sorry to hear that you are still having issues at home. As it is an issue with the mast, we would expect the issues to be worked upon as soon as we can. In the meantime, does manually searching for a network connect help at all? This tends to force the phone to connect to a stronger mast if there is one nearby.
Ryan
I am having this issue when I am at home. This is the same situation for last 2 months.
Shall I expect it as permanent congestion? If not who will fix it and by when?
Its been 2 months and situation is like this only.
Shall I expect it as permanent congestion? If not who will fix this and by when?
End user does not bother about this congestion, we expect good quality and signal strength.
+8
Hi
We can see there is some congestion on a nearby mast, this may be the reason why you are seeing drops in your signal.
Michelle
+8
Hi
We can see that there has been some congestion on the mast which provides your service within your area, this may be the reason why you are seeing drops with your signal.
Are you having issues with your coverage when you are outside of your postal area or just when you are at home?
Thanks
Michelle
Post code - HA14QJ
It is like this since beginning. Wifi is enabled on my phone and I do use it.
If I change network to 2G/3G then it slightly improves but not great. When I select 4G it is poor.
+10
We’re sorry to hear you’ve had a rought start there
Have things been bad since day 1? Or did problems gradually get worse over time?
Could we get your full postcode just to check if any known issues are affecting the closest masts there currently?
Do you have WiFi calling enabled in your phone (if supported)?
Post code - HA14QJ
It is like this since beginning. Wifi is enabled on my phone and I do use it.
+10
We’re sorry to hear this
Were things better originally, then took a decline? Or has it been the same since you started?
Could we get the full postcode for where you’re at?
Do you have WiFi calling enabled in your phone?
I have recently joined ID but since then I am getting very poor coverage at home. Signal strength is only one bar and very rarely it goes to double bar.
Is this the quality of coverage I should expect going forward? If so I will be forced ro choose other network.
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