Question

Signal after returning to the UK

  • 17 July 2023
  • 5 replies
  • 105 views
K
Rank

Hi, I have just returned to the UK from Asia and my iD mobile Sim is no longer getting 4G or phone signal. Please let me know how to fix this.

5 replies

andewhite
Rank
Userlevel 8
Badge +9

Have you tried a network reset on your device @katiemizuro? 
The device user guide will explain how to do this.
🤞 

K
Rank

Hi, I've just tried this and it doesn't seem to have made any difference :(

andewhite
Rank
Userlevel 8
Badge +9

Okay @katiemizuro, the quickest way to get help with this would be to contact iD customer service using the iD live chat, or Facebook Messenger, or send them a Twitter DM.

The teams work until 8pm on weekdays.

K
Rank

OK, will do. Thanks for your help.

Mohammed
Rank
Userlevel 7
Badge +10

Hey @katiemizuro,

Are you showing as connected to a network currently? Try turning OFF Automatic network selection, then run a manual search and select iD from the results.

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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