Question

Stopped receiving text messages


Userlevel 1

My phone is making calls fine and data but not receiving text messages .

New phone but same sim with ID which have had for 4 years

Just don't understand why I'm not receiving text messages ñ?

Thank you for any assistance 


5 replies

Userlevel 8
Badge +9

Have you tried a NETWORK RESET on your handset, @Joan Edworthy?

The handset user guide normally has the procedure for doing this.

Userlevel 1

No was scared to do it

Userlevel 2

Network reset is OK, just resets the data in network settings.

Don't use any other resets.

Userlevel 1

All sorted thank you

Userlevel 3

Hey there @Joan Edworthy, welcome to Community, and thank you so much for your support @andewhite & @MalcK, we appreciate it a lot!

 

If you have any further issues or questions, please let us know @Joan Edworthy :)

 

Kind regards,

Tyler

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