Question

Unable to make calls

  • 31 July 2023
  • 5 replies
  • 91 views
Paoloboy
Rank

Despite paying my bill and my account in credit, I am still unable to make any calls. Please advise how this can be rectified.

Thanks

Phil 

5 replies

R
Rank
Userlevel 3

Hiya,

 

There are a few things that could be causing this.

Have you tried your Sim in another phone as if the issue rectifies itself with this then it could be that your phone has a fault or is not compatible with the iD mobile network. A full list of compatible handsets can be found here → https://www.idmobile.co.uk/help-and-advice/approved-handsets

If the issue continues, it may be worth getting a replacement Sim for free from your local Currys store. They’ll be able to issue you a new Sim and may even be able to assist you in activating it. Find your local Currys store here → https://www.currys.co.uk/store-finder

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Mohammed
Rank
Userlevel 7
Badge +10

Despite paying my bill and my account in credit, I am still unable to make any calls. Please advise how this can be rectified.

Thanks

Phil 

Hey @Paoloboy,

What error do you get when trying to make a call?

Can you confirm the exact words you hear?

 

You can also try some of the suggestions @RentalLeader  has made above, just to rule out a handset/SIM issue.

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Paoloboy
Rank

The message says you are currently unable to make any calls as you have reached your capped limit, to start using your phone again you need to make a payment or increase your capped limit.

I’ve paid an extra £150 to my account so my account is in credit by this and I’m still not able to make calls.

Only joined ID Mobile 2 month ago and it’s been a joke. 

Paoloboy
Rank

@RentalLeader my phone is a new phone from Curry’s when I took out a new contract with ID Mobile 

Mohammed
Rank
Userlevel 7
Badge +10

Hello @Paoloboy,

What number is it you’re trying to call?

It sounds like this may be a non inclusive number.

Just confirm the prefix for me?

 

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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