"We’re fixing an issue with our network in this area"

I switched to ID on the 4th of August from Sky Mobile. I’ve had constant issues getting any data to work, there’s either no internet or it’s ridiculously slow. Confirmed it is the SIM and not my phone by trying it in my friends phone with the same issue.

I’ve been checking the three outage reports and it has said there’s an issue in my area for over nine days now. I don’t know if this is really to blame or if the signal just sucks for me in general. A live chat rep told me it was most likely the latter, I’m within the cooling off period so will cancel my contract in all likelihood unless there’s a good reason to be hopeful that there really is an ongoing issue being fixed with the masts? The report states it will post updates but never does, it just updates the timestamp on the message throughout the day. I saw another poster state he/she had that network issue message on their postcode for over nine months so 9 days might be the tip of the iceburg even though it would have been unheard of from Sky Mobile for that to happen for more than a few days.

I’m happy with the phone (Galaxy S22) and the deal is good so it’s disappointing to leave. Postcode is SR85SB.

Thanks