I have lost my phone and was sent a replacement through insurance. It arrived today but without a SIM. I have been told to contact my network provider (ID) but their customer service lines are closed because of COVID. Is there any way of ordering one online? If not, i may have to cancel my contract and find another provider. Not an ideal time to be without a phone!!
Best answer by Rory
They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.
Once you land on the page above, scroll down to see the Live Chat section.
The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.
Once the agent is available the button appears blue, indicating that an agent is available.
No need to refresh the page, this will happen automatically.
Let us know how you get on.