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Replacement SIM needed


I have lost my phone and was sent a replacement through insurance. It arrived today but without a SIM. I have been told to contact my network provider (ID) but their customer service lines are closed because of COVID. Is there any way of ordering one online? If not, i may have to cancel my contract and find another provider. Not an ideal time to be without a phone!!

Best answer by Rory C

Hi @Gori @Felicoco, the fastest way to request a replacement SIM is by contacting our Live Chat team.

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.

Once you land on the page above, scroll down to see the Live Chat section. 

The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.

Once the agent is available the button appears blue, indicating that an agent is available.

No need to refresh the page, this will happen automatically.

Let us know how you get on.

 

Thank you,

Rory

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41 replies

  • Community Member
  • 0 replies
  • April 12, 2020

i  just tried the face book method  and got this instant reply:

To ensure we can help as many customers as possible and prioritise our vulnerable customers, we’re no longer able to answer account specific queries here and instead ask customers to use our iD Community, which is open 24/7. Visit community.idmobile.co.uk to browse content or ask a question. To manage your account, use the free iD Mobile app and My Account online. Thank you for your understanding. Please note, if you are vulnerable and need urgent help, you can also contact us on Live Chat.

I understand its a bad time to ask for a replacement sim but i just want to know if it is at all possible to get one before stores re open. seem to be like the teddy bear going round a round a garden :/


Willjlloyd
Community Member
  • Community Member
  • 0 replies
  • April 16, 2020

Need a replacement sim ! how do I get one 


  • iD Mobile Employee
  • 1428 replies
  • April 17, 2020

Hi @Willjlloyd 

Welcome to the iD Community.

I’ve sent you a direct message with further information.

Pearl


  • Community Member
  • 0 replies
  • April 20, 2020

I’m also needing a replacement Sim Card can you help me with that please.


  • iD Mobile Employee
  • 1428 replies
  • April 20, 2020

Hi @RobbieG 

Welcome to the iD Community.

I’ve sent you a direct message with further information.

Pearl


  • Community Member
  • 0 replies
  • April 21, 2020

I’m another that needs a new Sim Card, can you help me as well please

 


  • iD Mobile Employee
  • 1139 replies
  • April 21, 2020

@NDS68 

 

I have sent you a private message with more details. 

Regards 

Aklima 


podmor
Community Member
  • Community Member
  • 0 replies
  • April 21, 2020

I need a new SIM too. Please DM me.

Ta


  • iD Mobile Employee
  • 1428 replies
  • April 21, 2020

Hi @podmor 

Welcome to the iD Community.

I’ve sent you a direct message with further information.

Pearl


SocoSoco
Community Member
  • Community Member
  • 0 replies
  • April 23, 2020

I need a new Sim too. Please DM me with what I need to do. Tx.

Steve


  • iD Mobile Employee
  • 1139 replies
  • April 23, 2020

Hi @SocoSoco 

I have sent you a direct message with more information. 

Regards

Aklima 


  • Community Member
  • 0 replies
  • April 26, 2020

Hi,

 

I need a replacement SIM. How do I go about getting a replacement?

 

Thanks

Andrew


SocoSoco
Community Member
  • Community Member
  • 0 replies
  • April 26, 2020

Andrew - the advice  that I got was to  go to ‘Live chat.’ 

https://www.idmobile.co.uk/help-and-advice/contact-us.

Why that had to be by DM and not posted in open view to all - pass.

Good luck with that anyway, as Live Chat is either unavailable or unresponsive, so not the most helpful piece advice I’m afraid.

 

S


  • Community Member
  • 0 replies
  • April 26, 2020

Thanks.

I have managed to get through to the live chat and they will be sending a new SIM card through in the next few days.

Andrew


SocoSoco
Community Member
  • Community Member
  • 0 replies
  • April 26, 2020

Well done - I’ll have another go.

Tx

 


SocoSoco
Community Member
  • Community Member
  • 0 replies
  • April 26, 2020

Also success, to be fair through at first attempt today.   

 

Cheers


  • Community Member
  • 0 replies
  • April 27, 2020

I need a replacement sim card after forgetting my lock code and entering the wrong code to many times , now can not use phone sim I have already entered the PUK  code but sim still blocked !

 

babara


  • iD Mobile Employee
  • 1428 replies
  • April 27, 2020

Hi @barbara1948 

Welcome to the iD Community.

I’ve sent you a direct message with further information.

Pearl


Fizzy
Community Member
  • Community Member
  • 0 replies
  • April 30, 2020

I need a replacement sim how do order one


  • iD Mobile Employee
  • 1428 replies
  • April 30, 2020

Hi @Fizzy 

Welcome to the iD Community.

I’ve sent you a direct message with further information.

Pearl


  • Community Member
  • 0 replies
  • May 5, 2020

I need a replacement sim Live chat is consistently not available.  How can I get one?


  • iD Mobile Employee
  • 1428 replies
  • May 6, 2020

Hi @kendal 

Welcome to the iD Community.

I’ve sent you a direct message with further information.

Pearl


Davidgheorghe48
Community Member

Replacement sim ne


  • iD Mobile Employee
  • 1428 replies
  • May 11, 2020

HI @Davidgheorghe48 

I’m sorry to see this post was not responded to.

Can you please confirm if this issue has resolved?

Thanks,

Pearl


  • Community Member
  • 0 replies
  • May 20, 2020

Hi,
Replacement sim needed 

Thanks