My sim hasn't arrived from over a week ago
What’s the date of your order complete email from iD
iD SIM cards take 3-5 working days to be delivered from the date your order is dispatched.Â
5th julyÂ
Hey
Likely it could be lost in transit.
The quickest way to resolve is getting a replacement SIM in-store from Currys and then getting this activated once you have it.
Alternatively, we can message you here to send a replacement out?
Mohammed
Cs you just cancel it then please I'll go grab oneÂ
Cs you just cancel it then please I'll go grab oneÂ
Okay
I'd rather rit just be cancelled. I may find a better deal. If I'm going to buy a sim. I'm going to shop around. So.please cancel my direct debitÂ
Okay
If you’ve only just purchased the iD SIM card you might be able to cancel your ORDER within its cooling off period.
The following community articles might be useful:
I hope you find the deal you’re looking for - it’s got to be out there online somewhere… good luck.
Hey
Cancelling the Direct Debit won’t cancel the contract.
If you no longer require this, you’ll need to speak to us to process a return on the system.
Follow the links above but if you still want us to PM you, let us know and we can message you to pick this up.
Mohammed
Â
It wont let me access the I'd app or account. So now where do I stand? I put this order through almost 2weeks ago and have still not received the simcard. The cooling off period is only 14days and I don't want to be tied in to this contract anymore and have gone out and brought a sim card.Â
Hi
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We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.Â
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To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.Â
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Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview Â
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We’ll see you there.Â
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Tom
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