I started a new contract with ID nearly 3 weeks ago. My new phone arrived but no sign of new SIM card. I can’t find any number to contact a real person anywhere on website to raise this issue with.
Best answer by andewhite
View originalI started a new contract with ID nearly 3 weeks ago. My new phone arrived but no sign of new SIM card. I can’t find any number to contact a real person anywhere on website to raise this issue with.
Best answer by andewhite
View originalWow
For immediate assistance, I recommend you get in-touch with iD customer services using the online chat at https://idmobile.co.uk/live-chat.
The iD agents work until 8pm weekdays.
There are also iD agents working on facebook and Twitter social media pages, as an alternative.
I have since tried the live chat. Which said no agents were available, I tried phoning the complaints line 3 times which all 3said “there was an error” and hung up on me, I’ve tried messaging via Facebook with no answer.
I’ve already paid first bill, calling this the worst e customer service is not even true as it’s just flat out NO customer service. ID have happily collected my Bill without even providing me the service…shameful
Hi
Have you tried contacting us via Live Chat or social media again today? I see your post here is after 7pm which would mean both of these teams are unavailable as our social team finish at 5:30pm and the Live Team at 6pm on a weekend.
Tom
Hi
Have you tried contacting us via Live Chat or social media again today? I see your post here is after 7pm which would mean both of these teams are unavailable as our social team finish at 5:30pm and the Live Team at 6pm on a weekend.
Tom
Wouldn’t an out-of-hours message, through the iD social media channels, be picked-up by the team when they next start work?
Hey
Thank you,
Rory
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