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new Sim not arrived

  • 28 July 2022
  • 6 replies
  • 103 views
S
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I started a new contract with ID nearly 3 weeks ago. My new phone arrived but no sign of new SIM card. I can’t find any number to contact a real person anywhere on website to raise this issue with.

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Best answer by andewhite 28 July 2022, 17:08

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6 replies

andewhite
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Userlevel 8
Badge +9

Wow @Shane85, you’re very patient - waiting so long for your iD SIM.

For immediate assistance, I recommend you get in-touch with iD customer services using the online chat at https://idmobile.co.uk/live-chat.

The iD agents work until 8pm weekdays.

There are also iD agents working on facebook and Twitter social media pages, as an alternative.
 

 

S
Rank

I have since tried the live chat. Which said no agents were available, I tried phoning the complaints line 3 times which all 3said “there was an error” and hung up on me, I’ve tried messaging via Facebook with no answer. 
I’ve already paid first bill, calling this the worst e customer service is not even true as it’s just flat out NO customer service. ID have happily collected my Bill without even providing me the service…shameful

Tom
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Userlevel 7
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Hi @Shane85 

 

Have you tried contacting us via Live Chat or social media again today? I see your post here is after 7pm which would mean both of these teams are unavailable as our social team finish at 5:30pm and the Live Team at 6pm on a weekend.

 

Tom

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andewhite
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Userlevel 8
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Hi @Shane85 

 

Have you tried contacting us via Live Chat or social media again today? I see your post here is after 7pm which would mean both of these teams are unavailable as our social team finish at 5:30pm and the Live Team at 6pm on a weekend.

 

Tom

Wouldn’t an out-of-hours message, through the iD social media channels, be picked-up by the team when they next start work?

Rory
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Userlevel 5
Badge +6

Hey @andewhite, absolutely it would. In fact, I can see this was picked up by Lauren on Facebook and has now been resolved :)

 

Thank you,

Rory

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
andewhite
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Userlevel 8
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Hey @andewhite, absolutely it would. In fact, I can see this was picked up by Lauren on Facebook and has now been resolved :)

 

Thank you,

Rory

I thought the social media teams would handle requests in this manner.

Thanks for this confirmation @Rory.

 

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