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sim card has not yet arrived

  • 3 January 2021
  • 1 reply
  • 38 views
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Hi

 

My mobile phone has arrived however my sim card hasnt arrived and I ordered the phone at the end of November and therefore still cant set up my phone and I have already paid for one month.

Please can you arrange a sim to be sent to me.

Thanks

Dana

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Best answer by Ryan 5 January 2021, 19:59

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Ryan
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Hi @GlasgowGirl,

We are sorry to hear about that! Did you order the phone from us as a phone contract? If so, the SIM card should have been within the packaging.

We can see that we have been in touch in the past via PM, please get in touch with us there or via our Live Chat Team here and we’ll issue a replacement SIM card to you.

Ryan

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