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sim card not received

M
Rank

hi have placed an order for a sim only card .i have not recived anything to say my card will posted or anything in my email.i have printed out the contract

placed the order on the 18th of may its now the 24th

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Best answer by Mohammed 25 May 2023, 14:26

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18 replies

WelshPaul
Rank
Userlevel 8
Badge +6

SIM’s are sent out using royal mail and can take a good 3-5 working days to be delivered.

Mohammed
Rank
Userlevel 7
Badge +10

Hey @M CHESSON,

If you’ve not had the SIM by now, we can either PM you here to send you a replacement SIM out or you can pick one up for free via Currys.

Mohammed

 

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M
Rank

Hi I still haven’t received my SIM card as of yet please send me another one out 

thanks mark

J
Rank

@M CHESSON 

You are not the only one.I ordered mine on 19th.Still waiting.

You pay for a product and wait for delivery for this long!

 

Mohammed
Rank
Userlevel 7
Badge +10

Hey @Janku

I’ve replied to you elsewhere on the Community if you can check this.

@M CHESSON,

You can get a free replacement via Currys or we can send you a PM here to get a replacement SIM sent out, please let us know.

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
M
Rank

How do I pm you to get a new SIM card sent please

M
Rank

Poss easy for me to go to my nearest curry shop and pick one up

Kash
Rank
Userlevel 7
Badge +7

Hi @M CHESSON,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
JayJay123
Rank

Hi I have still not received my SIM card how long does it take been waiting since last week? Ref number Order Complete - REF: 127099363

Mohammed
Rank
Userlevel 7
Badge +10

Hey @JayJay123,

Usually 2-3 working days.

If you’ve not had one, we can issue a replacement or you can pick one up for free from Currys, let us know.

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
L
Rank
Userlevel 1

I recently set up a sim only account but my SIM card has not arrived

Tom
Rank
Userlevel 7
Badge +4

Hi @lynneh 

 

I’m sorry to hear this, when did you place your order?

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
T
Rank

I have not received ny sim card despite ordering it 12 days ago

Kash
Rank
Userlevel 7
Badge +7

Hi @TimKnox,

Welcome to the Community!

We are sorry to hear that.

Can you advise if you would prefer to collect one from a Curry’s store or we can get one sent in the post.

Please let us know and we can PM if you require for one to be sent in the post.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
T
Rank

Thanks Kash

Do send one in the post to me again - it normally works fine!

Tim

Tom
Rank
Userlevel 7
Badge +4

Hi @TimKnox 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
T
Rank

Still nothing received…. and yet you are about to bill me!?

Kash
Rank
Userlevel 7
Badge +7

Hi @TimKnox,

I can see that we have sent you a PM.

Please get back to us via PM and we will assist you further there.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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