I’ve had emails saying my account and billing has been activated, but still no SIM has arrived. Can I have an update on SIM arrival please?
Please can I also have confirmation that my billing will NOT start until my SIM has arrived and been activated.
My old contract with a different network ends by 4th Jan, so need this sorted ASAP so I can transfer my number and an not without mobile coverage.
Best answer by Michelle
We are sorry to hear your SIM card has not arrived, with your new phone.
We can arrange to send you a new SIM card.
We’ll send you a private message on here so that we can verify your details.
To view the message sent. Simply click on your profile icon in the top right, then go to your private messages.