I received a new sim recently but i cannot set up my ID account due to being a customer previously in the past and the PAC does not seem to be working.
I cannot seem to speak to a human and am going round in circles.
Can I just get a refund as this is extremely annoying.
Rhys
+9
The above articles may help in this situation
FYI, you can’t use a PAC to switch a number from one iD network connection (iD account), over to another iD network connection.
Im currently on Vodafone moving over to ID but have had an ID account before Vodafone
+9
Okay
This new account will require a different username (email address), from your previous iD online account.
+4
Hi
With a new iD Mobile plan, you’d need to register a new iD Mobile app/website account for it using a unique email address.
If you’d rather return the plan, please see the above linked from
Tom
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