I can’t register my second account to see what ungraded choices I have. It does not recognise my phone number. What do I do?
Best answer by andewhite
View originalI can’t register my second account to see what ungraded choices I have. It does not recognise my phone number. What do I do?
Best answer by andewhite
View originalHi
We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.
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Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Kash
I have the same problem, and I suspect that idmobile are in breach of contract as I cannot check spending and Noone there seems to have a clue! And of course, with no email address for Idmobile, it is next to impossible to get any response. The latest email I hot was complaining that I had canceled my direct debit for my old account, which is terminated. And I can't even contact them as my reply just bounced!
I am thinking of giving up with them.
Ok thank you
Okay
The iD support staff work 9am - 8pm weekdays, and 9am - 6pm at weekends.
Yes can’t get past that page
I understand that but it won’t let me register the second one. It says incorrect information but it’s correct
Okay
For each one, you’ll need to have registered it for its own My iD Account online.
Still says details are incorrect
No will try that
Okay
Click on the “Register” tab.
The app doesn’t recognise my second phones number so can’t register it and use app
According to the online “Pay monthly upgrades: Everything you need to know” forum FAQ, you can also upgrade in-store at Currys or Carphone Warehouse.
Good luck
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