Hi
We are sorry to hear about this.
Is this a recent issue that you have experienced or has it been like this since you got your iD Mobile contract?
It doesn’t sound like a handset issue but just to eliminate it can you please test the SIM in a different handset?
Kash
Thanks for your response, unfortunately I only have one phone so can’t try the sim in a diffrent handset. It’s an intermittent problem which has gone on for a few years, but this is the first time I’ve been cut off mid call by the message.
Sounds like a glitch in the system(s) iD Mobile use (for billing purposes) to monitor a customer's minutes, texts and mobile data usage.
Hi
How often does the issue occur would you say?
If you have examples such as date, time, number and the error, let us know and we can check it out via PM.
Kash
Hi Kash
I sent a PM to you last week, did you get it?
thanks
Hi
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Tom
I am being cut off mid call on several occasions and it’s definitely from my end. What is causing this - it’s happening alot and it is not always from the same location.
Hi
The most recent was this morning at 8.57 to 0343 210 1428
It happens on an almost daily basis
Hi
I’ve been using this handset for over a year and I would say the last 3 weeks it’’s been like this. I’ve just called 01932 722306. The number rang and went silent and then I got a call failed message.
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