Question

everything doesnt work

  • 6 September 2023
  • 2 replies
  • 36 views
Eagle Hawk
Rank

Hi I received my sim today and can't connect to the mobile network on my redmi note, can't register either as the site keeps on crashing, and as I can't register I can't use the live chat, and I cant call as my connection not working. So not a great day one experience. Please help

2 replies

andewhite
Rank
Userlevel 8
Badge +9

Sorry to hear things are off to a bad start @Eagle Hawk. 
You don’t need to be registered to use the iD online Live Chat for assistance. 

The agents work until 8pm on weekdays. 

Tom
Rank
Userlevel 8
Badge +4

Hi @Eagle Hawk 

 

I’m sorry to hear this, is the Redmi Note locked to another network or is it unlocked from us? Are you able to try the SIM in another device?

 

The issues with the app/website should be cleared up now, please could you check now and see how you get on?

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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