I need help with my data. All of a sudden I have run out - which I have never done
Best answer by WelshPaul
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help with data
Userlevel 8
+6
You will need to buy a Data Add On if you’ve run out of data and need more.
I want to know how I ran out. I never use my data. And I had lots of roll over.
does anyone know to get a live chat with them?
Userlevel 8
+6
Your phone should be able to tell you where it all went but if you’d rather speak to a live chat agent then you can do so here.
The chat option does not work
Honestly 10gb gone in a day. That is just not possible
Userlevel 8
+6
Your posts are short and vague, which makes it difficult to offer assistance.
I don’t work for iD Mobile, I’m a customer just like you. If you choose to wait for assistance via the community forum, then it will be a slow process as iD Mobile typically replies every 2-3 days. So, live chat is by far the quickest way to get an issue resolved.
You can of course send id Mobile a DM via their official Facebook or Twitter accounts as a last resort. 👍
Oh thank you for the information.
I was vague and I apologize.
my problem is that I have run out of data in 2 days and I hardly use my data ever. I would have had around 10gigs!
I have used my data a lot more in the past and never even used 2gigs.
Userlevel 8
+6
How much data are you supposed to get each month?
Without looking at your account or a bill I can only speculate. You didn’t say what the issue you encountered was with live chat. Maybe try again and follow the instructions I posted here.
FYI - Data roll over does expire, it won’t roll over continuously. You can read more about below:
I get 5gb per month
the live chat is useless. They did not reply and I also asked for a contact number but no reply.
Userlevel 8
+6
There is no call centre, nobody is going to contact you by phone to discuss this.
You will either have to perceiver with live chat, wait for a reply from a member of the iD Mobile team (it can take days for a response) or DM them via one of their social media accounts.
It’s real bad.
thank you for your advice and fast responses.
I will look on FB for them to dm
Userlevel 7
+10
Hello
We can’t see what the data has been used on but we can see how much has been used.
Your phone would only record data usage if a connection has been made to the network.
This would be correct and once your bill is produced, you can view a PDF copy of it to see the usage.
Your phone may track usage, in which case you can see what apps are the culprits.
Mohammed
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