Question

i ordered a sim card a while ago and it still hasn't arrived

  • 28 December 2023
  • 5 replies
  • 43 views
Ieuan
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i ordered a sim card a while ago and it still hasn't arrived 

5 replies

Toby Field
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Userlevel 3
Badge

How long ago? Christmas could have delayed it.

Ieuan
Rank

Before Christmas 

Toby Field
Rank
Userlevel 3
Badge

How long before Christmas?

Toby Field
Rank
Userlevel 3
Badge

You might need to order a replacement SIM. Check https://community.idmobile.co.uk/help%2Dwith%2Dyour%2Dsim%2Dcard%2D170/how%2Ddo%2Di%2Dget%2Da%2Dreplacement%2Dsim%2Dcard%2D45097

Tom
Rank
Userlevel 7
Badge +4

Hi @Ieuan 

 

SIM only orders are delivered within 3-5 working days via Royal Mail, with the festive period there have been a few more non-working days so delivery may take longer.

 

Please let us know what date you purchased your SIM card, if you require a replacement, we'd recommend the above from @Toby Field.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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