iMessage activation unsuccessful. Been receiving this message now since porting my sim from EE. Number transferred over on the 9th November but has not resolved the issue. I have toggled iMessage off multiple times, reset network settings multiple times and also updated and restarted my phone multiple times to no prevail. Please point me in the right direction otherwise I will have to cancel my contract as still within the 30 days.
Many thanks
Best answer by andewhite
View original
+6
Ok, don’t think there is much more you can do other than to try a replacement SIM card. Have you done that?
+6
Try removing the SIM and powering down the phone. Then, power it up without the SIM installed and once booted fully insert the SIM. If you still have no joy then go pick up a replacement SIM and give that a go. It worked for others on here! 🤞
The following steps might fix this issue
Otherwise, you might need a replacement iD SIM card
Thank you
+6
I’m with SMARTY and Vodafone and the activation number used to activate iMessage/Facetime on both networks was +447786205094.
I’ve just texted the number you have and it did go through
IOS 17.2.1. Up to date.
And the number is shown as +447XXXXXXXXX
+9
Settings > General > Date & Time - is the Time Zone “London”?
Settings > General > Language & Region - is this set to “United Kingdom”?
Still having issues, customer service is shocking. Had text stating issue resolved - IT IS NOT FIXED!
Still have outstanding complaint and techniocal tickets open. Trying ti get through to the complaints dept by phone I have atempted 4 times now and each time on hold for over 30 mins without getting to speak with anyone - sadly if they don’t resolve very quickly I will be cancelling my DD and going else where. The whole experience changing supllier to ID has been taxing and challenging, should be a seemless experience porting a number to a new supplier - clearly they have some issues. I know its a SIM issue as everything was fine with my previous supplier!
+9
Still having issues, customer service is shocking. Had text stating issue resolved - IT IS NOT FIXED!
Still have outstanding complaint and technical tickets open. Trying ti get through to the complaints dept by phone I have attempted 4 times now and each time on hold for over 30 mins without getting to speak with anyone - sadly if they don’t resolve very quickly I will be cancelling my DD and going elsewhere. The whole experience changing supplier to ID has been taxing and challenging, should be a seamless experience porting a number to a new supplier - clearly they have some issues. I know its a SIM issue as everything was fine with my previous supplier!
Should you decide to end your iD experience
Cancelling the DD doesn’t cancel the iD contract, it merely ends the payment method linked to the iD account, which could result in your iD account falling into arrears.
If you’ve got a 30-day rolling SIM only contract, then leaving is easy - just get a PAC from iD and choose a new service provider.
+4
Hi
I’m sorry to hear this, has your number transfer completed and you’ve had the text confirming it?
Have you tried resetting your network settings?
Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.
Resetting network settings will NOT reset any personal data (Photos, Videos, Contacts etc) only network settings.
Tom
+7
Hi
Welcome to the Community!
Please let us know how you get on and we would be happy to help.
Kash
+4
Hi
I see we’ve PM’d you about this however as you aren’t the account holder we can’t pass security.
Please have the account holder contact us themselves so we can take a look with them.
Tom
Hi,
I had the same issue.
I went to Currys on Wednesday, activates the account and the sim on Friday.
Only by restarting the network settings did my old number appear but i still cant use imessage or facetime with my phone number.
I went back to Currys who were stumped and after trying all of the above recommend a factory reset on the phone.
I did the reset and still the same issue. Spoken to Apple twice who couldn’t help either and who’s only advice was to wait a couple more days so it might resolve itself other wise I’d have to take it to the shop.
Does anyone have a way to talk directly with ID?
Thanks
Dafydd
+9
Hi,
I had the same issue.
…
...
Does anyone have a way to talk directly with ID?
Thanks
Dafydd
Unfortunately iD Mobile don’t have a telephone helpline - their help & support options are all online by using Live Chat, or social media (Facebook or X (formerly Twitter)).
The agents work until 8pm on weekdays.
The iMessage and FaceTime services are 100% Apple applications, which require a network data connection in order to function.
Hi Dafydd, I have been onto apple support and their trouble shooting steps prove beyond doubt it is an IDmobile/sim issue. I too have had a sim swap and still the issue persists. I have logged ticket and complaint with IDmobile and await an email from their tech support team to attempt resolution. Apple during their trouble shooting steps stated that the SMS configuration/international SMS isn’t working correctly as for the I-message and FaceTime to activate correctly the handset needs to send a stealth request to the Apple servers and this is the part that is failing. Until apple gain a response from the stealth message it won’t activate! The tech support guys simulated from my handset whilst on a remote session to
prove the issue. I can’t believe IDmobile don’t have a simple fix for this or at least some finite troubleshooting steps to resolve easily. If it can’t be resolved in 48hrs to our satisfaction then it’s a cancelled contract and back to someone who can provide the services and functions needed. I will obviously update this thread as and when I get any up updates.
+9
Seems like Apple blame iD, and iD blame Apple - hard to know who to believe.
In addition, there are numerous member posts in this community forum about this activation issue, but sadly very few where members go on to post how their issue was resolved.
Hopefully you’ll post again
+7
Hi
Welcome to the Community!
Did you receive an update from the Complaints Team or the Technical Team for a fix?
If you would like us to check for any updates, please let us know.
Kash
+9
Having the same issue, since receiving my SIM and having ported the number FaceTime and iMessage not working! Tried all the comments in the forum and still no resolve. This is terrible, surely a simple SIM swap and provider transfer should not experience such issues! Please help urgently before I cancel my contract
Does the Apple UK online support article https://support.apple.com/en-gb/HT201422 provide any help,
It appears waiting for activation to happen in its own time can be the least stressful course of action, although this may take several days or longer.
🤔
+7
Hi
I’m glad to hear that
Kash
Kash, just received a text stating the issue is resolved? It is not resolved! The same issue persists. I was told/informed I would receive an e-mail from the tech support team. Nothing received. Still no reply from the complaints team either! Customer service is shocking, especially as this seems a common issue. Kash please re-open the escalaltion and complaint!
+9
The iD Mobile Complaints team have 8-weeks to resolve your complaint, or issue a deadlock letter - thereafter you are able to take your issue/s the Communications Ombudsman.
I’ve spoken again to Apple after they asked me to wait 24hrs.
They got me to send a text saying HELP to 48369 which was not delivered.
They then told me it could be an issue with ID and their SMS service and international calling/texting.
As it seems near impossible to get a hold of ID for a quick resolution I think I might just switch providers and walk away.
+9
Okay
Not much chance of being able to use the 48369 code for messaging from a UK mobile operator - perhaps the Apple support staff didn’t have localised procedures, specific to customers on UK mobile networks.
There’s more about UK short-codes online at https://www.short-codes.com.
The local number Apple uses here in the UK for iMessage/FaceTime activation process appears to be 07786205094, or +447786205094 - it will appear in some Google search results.
Can you send an SMS to this UK number
Your iPhone’s iOS should choose a number within the same region as the device, to avoid international charges. Best to ensure the iOS device region is setup correctly.
+6
What device and iOS version are you using?
Settings > Mobile Services
Is the correct mobile number shown? It should be in an international format starting +44.
+6
Have you tried signing out of iCloud on your device and signing back in? Timezone is correct, yes?
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