iMessage activation unsuccessful. Been receiving this message now since porting my sim from EE. Number transferred over on the 9th November but has not resolved the issue. I have toggled iMessage off multiple times, reset network settings multiple times and also updated and restarted my phone multiple times to no prevail. Please point me in the right direction otherwise I will have to cancel my contract as still within the 30 days.
Many thanks
Best answer by andewhite
View original
+9
Settings > General > Date & Time - is the Time Zone “London”?
Settings > General > Language & Region - is this set to “United Kingdom”?
+6
If you still have no luck try a forced restart of the device. Some have reported this resolved the issue for them.
https://support.apple.com/en-gb/guide/iphone/iph8903c3ee6/ios
Hi, yes I’ve tried all of that but still no luck.
+6
Ok, don’t think there is much more you can do other than to try a replacement SIM card. Have you done that?
No,but when I went to Curry’s on the weekend they weren’t keen to try that. I could ask them again on the weekend.
Thanks for your suggestions.
The only options I guess are to wait and see if it fixes itself like it has for others.
+6
Try removing the SIM and powering down the phone. Then, power it up without the SIM installed and once booted fully insert the SIM. If you still have no joy then go pick up a replacement SIM and give that a go. It worked for others on here! 🤞
+4
Hi
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Tom
+4
Hi
Our international setting would be on by default, unless this has been changed by the user in the iD Mobile app/website.
Tom
Still having issues, customer service is shocking. Had text stating issue resolved - IT IS NOT FIXED!
Still have outstanding complaint and techniocal tickets open. Trying ti get through to the complaints dept by phone I have atempted 4 times now and each time on hold for over 30 mins without getting to speak with anyone - sadly if they don’t resolve very quickly I will be cancelling my DD and going else where. The whole experience changing supllier to ID has been taxing and challenging, should be a seemless experience porting a number to a new supplier - clearly they have some issues. I know its a SIM issue as everything was fine with my previous supplier!
+9
Still having issues, customer service is shocking. Had text stating issue resolved - IT IS NOT FIXED!
Still have outstanding complaint and technical tickets open. Trying ti get through to the complaints dept by phone I have attempted 4 times now and each time on hold for over 30 mins without getting to speak with anyone - sadly if they don’t resolve very quickly I will be cancelling my DD and going elsewhere. The whole experience changing supplier to ID has been taxing and challenging, should be a seamless experience porting a number to a new supplier - clearly they have some issues. I know its a SIM issue as everything was fine with my previous supplier!
Should you decide to end your iD experience
Cancelling the DD doesn’t cancel the iD contract, it merely ends the payment method linked to the iD account, which could result in your iD account falling into arrears.
If you’ve got a 30-day rolling SIM only contract, then leaving is easy - just get a PAC from iD and choose a new service provider.
+4
Hi
I see we’ve PM’d you about this however as you aren’t the account holder we can’t pass security.
Please have the account holder contact us themselves so we can take a look with them.
Tom
The following steps might fix this issue
Otherwise, you might need a replacement iD SIM card
Thank you
+7
Hi
I’m glad to hear that
Kash
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