Question

karen

  • 22 January 2024
  • 6 replies
  • 29 views
Karen Caffrey
Rank

I have a new phone A25 5g Galaxy.  Old sim put in but cannot send or receive calls ?

6 replies

Kash
Rank
Userlevel 7
Badge +7

Hi @Karen Caffrey,

Welcome to the Community!

Please let us know if you still have issues once the replacement SIM is active.

However the replacement SIM should resolve the issue that you are having.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
andewhite
Rank
Userlevel 8
Badge +9

That’s good - hopefully your replacement iD SIM card will fix things, @Karen Caffrey. 
FYI, after receiving your replacement iD SIM card, it will need to be activated online before use. 
🤞

Karen Caffrey
Rank

Hi Andewhite thanks for getting back to me.  I have eventually managed to get through to the complaints line ,and have spoken to someone who thinks it's my SIM card so they are sending a new one, hopefully that should sort it. Many thanks Karen

andewhite
Rank
Userlevel 8
Badge +9

Okay @Karen Caffrey, if you can: send and receive text messages; use your mobile data; but cannot make or receive calls - then you might have a damaged or faulty iD SIM card. 

Otherwise, perhaps iD have blocked calls on your iD account. 

Have you tried the online iD Live Chat service, and spoken to a customer advisor?

Karen Caffrey
Rank

Yes I have ried this, any other ideas? 

andewhite
Rank
Userlevel 8
Badge +9

Have you tried a NETWORK RESET on your Galaxy A25 handset, @Karen Caffrey? 

This procedure can sometimes fix this issue - your phone’s user guide should explain how to do this.

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