I have a new phone A25 5g Galaxy. Old sim put in but cannot send or receive calls ?
That’s good - hopefully your replacement iD SIM card will fix things,
FYI, after receiving your replacement iD SIM card, it will need to be activated online before use.
🤞
Hi
Welcome to the Community!
Please let us know if you still have issues once the replacement SIM is active.
However the replacement SIM should resolve the issue that you are having.
Kash
Have you tried a NETWORK RESET on your Galaxy A25 handset,
This procedure can sometimes fix this issue - your phone’s user guide should explain how to do this.
Okay
Otherwise, perhaps iD have blocked calls on your iD account.
Have you tried the online iD Live Chat service, and spoken to a customer advisor?
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