Hello, I recently upgraded to Pixel 7 and should receive the Google Pixel Buds as a part of the deal. However I received the handset this afternoon but not the Pixel buds! I am not able to reach out to ID support in any way to check on this! Please advise...
Best answer by 4imix
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+4
Hi
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Tom
Hi
I was promised that I will receive an email within 24 hours from my chat with an update. However, it’s been 2 days but not received any email from the support team yet…
Needless to say, I still don’t know what happened to the Pixel buds I was promised when I upgraded!
Vidhya
+4
Hi
Please keep in touch with that team via email, should you require any further assistance or would like us to take a look please let us know.
Tom
+4
Hi
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Tom
Perhaps iD Mobile forgot to include the offer items when they dispatched your Pixel 7 handset?
The iD telephone sales team might know more - you could try calling them on 020-7139-1397, during normal office hours.
🤞
The phone number provided deals only with sales order and hence they could not help as my order was already complete from their end
You need to use the online chat.
https://www.idmobile.co.uk/live-chat
The chatbot is useless, just input "talk to human" repeatedly until you get put through to an agent
The only way to reach out to ID team with regards to any promotions is via their Live Chat. I have had a chat with them & they have promised I will receive an email update within 24 hours. I will post an update in a day or 2 as to how this goes...
Perhaps iD Mobile forgot to include the offer items when they dispatched your Pixel 7 handset?
The iD telephone sales team might know more - you could try calling them on 020-7139-1397, during normal office hours.
🤞
The phone number provided deals only with sales order and hence they could not help as my order was already complete from their end
Thanks, I'll either get the buds or cancel the upgrade, either way suits me.
+6
I don’t like iD Mobiles online store, it’s confusing at times. Probably explains why a lot of people post issues here relating to extra lines instead of upgrades, duplicate orders and missing freebies. Anyway, hope you get a result. 🤞
Yeah, it was *definitely* part of my order, I wouldn't have gone for it otherwise and ordered from the Google store, but this way worked out cheaper. Not so much if I now have to buy the buds! (There's £100 off at the Google store -£499)
+6
I must have selected the 256GB variant of the Google Pixel 7 as the buds come free on all plans with that model. I just triple checked! So, if I check again in 5 minutes and it shows only select plans then something is defo amiss.
No worries, just to be clear, I ordered a pixel 7 128gb (obsidian) as an upgrade for £23.99 with free pixel buds pro (grey) and didn't receive the buds. Chat support made 3 different claims about my order then lodged a complaint for me
+6
Ahh, apology's! I got caught out by the “ordered a pixel 7a”. It keeps catching my eye every time I look at the post lol
No, I purchased a pixel 7, as did the OP. You might want to read my post again 😁
+6
It say’s “Purchase a Google Pixel 7”… You purchased a Google Pixel 7a.
I have just checked and indeed the buds are given away for free on all plans if purchasing a Google Pixel 7. The Google Pixel 7a and Google Pixel 7 Pro offer is only on a few selected plans.
EDIT: I just checked again, I’m sure it showed the buds as being free on all the plans when viewing “select another plan” against the Google Pixel 7 a few minutes ago. I must be tired!
That just links to the standard network terms and conditions and says nothing about the buds offer
+6
"Purchase a Google Pixel 7 between 16/08/23 - 29/08/23 or whilst stocks last and receive a pair of Google Pixel Buds Pro (Grey) worth £164.99, at idmobile.co.uk only."
You're missing the “Terms & conditions apply” part.
+6
Can you please provide a link to the page that you screenshot?
This is incorrect. They are offered as free on all pixel 7 contracts taken between 16/8 - 29/8. You can still see the live offers in the store.
"Purchase a Google Pixel 7 between 16/08/23 - 29/08/23 or whilst stocks last and receive a pair of Google Pixel Buds Pro (Grey) worth £164.99, at idmobile.co.uk only."
It was a pixel 7, and chat support are not correct.
This is the treks and conditions of the offer
"..Step 1:
Purchase a Google Pixel 7 between 16/08/23 - 29/08/23 or whilst stocks last and receive a pair of Google Pixel Buds Pro (Grey) worth £164.99, at idmobile.co.uk only.
Step 2:
Google Pixel Buds Pro (Grey) will be dispatched with order. Offer is non-transferable, no cash alternative. If the purchase is returned the Google Pixel Pro (Grey) must also be returned. Subject to credit check and minimum term. 18+ only. Monthly price may increase in line with Consumer Price Index (CPI)+3.9%. Standard Network Terms and Conditions apply..."
+6
Chat support are correct. The Buds are only free when purchasing a Pixel 7a on their £26.99 Unlimited Data/Mins/Texts plan. They were never free on all plans
I do think iD Mobile are misleading their customers because the default plan their store selects is the £21.99 25GB Data / unlimited mins / unlimited texts, which doesn’t come with free buds. One wouldn’t know this unless they select “select another plan”. In my opinion, iD Mobile should default to the plan that includes any free gift and allow the customer to use the “select another plan” to change to a cheaper plan. After all, freebies usually come with higher plans.
I have exactly the same issue. On the chat to support, they first claimed I'd chosen a tariff without the buds offer, which is bull as there we no tariffs without it Then they claimed it was only available on contracts at £26.99 and above, which is also bull as I showed them a link to the offer terms that in no way states this. Finally they claimed if ordered a pixel 7a, which again is Bull. I've now lodged a complaint as I would not have gone for this upgrade if it wasn't for the buds offer. They also offered me £20 which is laughable. I'll update with how the complaint goes. I've left the phone unopened as I'll demand a cancellation if I don't get a satisfactory outcome
+10
Hey
Have you been in touch with anyone at all regarding this? Or did you still need help.
Mohammed
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