Upgrade my plan on-line via ID Web but it comes with a new mobile no, sim and phone set. How to move my current No to the new plan with out sending the hand set back to ID?
Best answer by andewhite
View originalUpgrade my plan on-line via ID Web but it comes with a new mobile no, sim and phone set. How to move my current No to the new plan with out sending the hand set back to ID?
Best answer by andewhite
View originalSounds like somehow you started a new iD contract instead of upgrading your existing plan.
Anyway, if both your plans are with iD Mobile:
Good luck.
The new plan is more expensive than the current plan/ No I want to keep. Would DD be changed automatically?
The new plan is more expensive than the current plan/ No I want to keep. Would DD be changed automatically?
Okay
There’ll be a separate Direct Debit for each iD plan you’ve got currently.
You’ve got 2 iD plans, so 2 DD agreements have been setup - one for each plan.
Anyway, good luck.
.
I got PAC no now, please direct me the site or procedure to move my current No to the new plan
So with the PAC I can use my current No under the new plan/contract, is it right?
Yes
Good luck.
I see, so you cannot move No within ID between plans. Thanks!
That’s correct
You’ll need to port the number you want to keep away from iD, then port it back to iD for the plan you want to use with that number.
Good luck.
If I cancel the new contract, Would it be possible to buy the phone in full price without sending it back? The live chat doesn’t seems on at moment
If I cancel the new contract, Would it be possible to buy the phone in full price without sending it back? The live chat doesn’t seems on at moment
Be careful what you do
Cancelling a contract and returning an order are two very different things.
If you decide to cancel the new contract, then you’ll keep the phone but will have to pay any early termination charges due.
Text INFO to 85075 to find out your cancellation charges.
Good luck.
Thanks! Looks like retuning is right thing to do. Do I need ID gives me a ref code for returning?
Thanks! Looks like retuning is right thing to do. Do I need ID gives me a ref code for returning?
Okay
Get a “Return Transaction Number” from iD.
The “How do I cancel or return my order?” community article explains what you need to do.
Good luck.
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