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‘No Service’ Account Issue

  • 4 January 2024
  • 28 replies
  • 920 views
P
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Userlevel 1

Hello,
 

My iPhone will not connect to mobile data; wherever I am, it says 'No Service'. This issue started about a month and a half ago.
Since then, I have tried:

  1. Taking the SIM card in and out.
  2. Replacing the SIM card with a new one that you sent me, and activating it.
  3. Reseting the network settings on my iPhone.
  4. Turning Airplane Mode on and off.
  5. Restarting my phone.
  6. Turning off automatic network selection and selecting the iD network.
  7. I went to the Apple Store and they had a look, and confirmed that it was not an issue with the phone itself; all of the hardware and software tests proved fine. They tried my SIM card in another phone and it didn’t work. They tried another SIM card in my phone and it worked fine.
  8. The iD coverage checker said I had good coverage (and my other family members on iD have signal).
  9. My bills are paid.
  10. I have plenty of data left.

Nothing has worked. Do you know what could be the matter? Many thanks for your help.

iPhone Model: iPhone SE 2020

iOS Version: 17.2.1 (Latest Version)

iD Network Provider Version: 57.0

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Best answer by Pixels 17 January 2024, 19:50

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28 replies

andewhite
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If the iD SIM card didn’t work in a different device, then sounds like you’ve got a damaged / faulty SIM card @Pixels.

 

P
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Userlevel 1

Does the iD SIM card work in a different device @Pixels?

 

No, I have tried it in 2 other iPhones and it still said ‘No Signal’.

P
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Userlevel 1

If the iD SIM card didn’t work in a different device, then sounds like you’ve got a damaged / faulty SIM card @Pixels.

 

That could be the problem. However, I already ordered a replacement SIM and that one did not work either, so I would be surprised if it was faulty out of the box.

andewhite
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Userlevel 8
Badge +9

If the iD SIM card didn’t work in a different device, then sounds like you’ve got a damaged / faulty SIM card @Pixels.

 

That could be the problem. However, I already ordered a replacement SIM and that one did not work either, so I would be surprised if it was faulty out of the box.

I wouldn’t be surprised - many forum posts seem to suggest a damaged or faulty SIM card is the issue. In addition, iD replacement SIMs card are not ready to use - they need to be activated before use.

 

P
Rank
Userlevel 1

If the iD SIM card didn’t work in a different device, then sounds like you’ve got a damaged / faulty SIM card @Pixels.

 

That could be the problem. However, I already ordered a replacement SIM and that one did not work either, so I would be surprised if it was faulty out of the box.

I wouldn’t be surprised - many forum posts seem to suggest a damaged or faulty SIM card is the issue. In addition, iD replacement SIMs card are not ready to use - they need to be activated before use.

 

My current SIM card has been activated - I checked on the app earlier. So should I ask for another replacement SIM card?

andewhite
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Userlevel 8
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If the replacement iD SIM card was activated online after receipt, and it doesn’t work in your iPhone, nor another handset, then it seems activation failed or you’ve received a damaged or faulty replacement SIM from iD. 

You can get another replacement from any Currys store, which might be quicker.

 

P
Rank
Userlevel 1

If the replacement iD SIM card was activated online after receipt, and it doesn’t work in your iPhone, nor another handset, then it seems activation failed or you’ve received a damaged or faulty replacement SIM from iD. 

You can get another replacement from any Currys store, which might be quicker.

 

Thanks for the advice. Where can I ask for a replacement SIM to be sent in the post?

andewhite
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Userlevel 8
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From your iD online account (if you’ve got one), or by using the iD online Live Chat service. 
🍀

P
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Userlevel 1

Thanks! I’ll give it a try and post an update on this thread on whether it works or not.

Kash
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Hi @Pixels,

Please let us know how you get on.

If you require further assistance, please let us know.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
P
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Userlevel 1

Hello again,

I have now received my new SIM card, and after activating it and waiting a day, the problem still persists. I’m really not sure what could be going on and what can be done do solve the issue. 

andewhite
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Userlevel 8
Badge +9

Hello again,

I have now received my new SIM card, and after activating it and waiting a day, the problem still persists. I’m really not sure what could be going on and what can be done do solve the issue. 

You’ve previously mentioned having several iPhone handsets - does the new (replacement) iD SIM card work properly in another device @Pixels? 

Maybe visiting an Apple store might solve the problem with your iPhone SE 2020.

P
Rank
Userlevel 1

I just tested the new replacement SIM card in another phone and it doesn’t work also. I have already been to the Apple Store and they ran some hardware and software test on my phone, and they concluded there were no problems with it.

andewhite
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Userlevel 8
Badge +9

How many replacement iD SIM cards have you tried @Pixels? 

Can you call and text using an iD SIM card in your iPhone SE 2020?

Perhaps the iD account for your mobile network connection isn’t correctly setup for some reason, or maybe the replacement iD SIM cards are not being activated.

 

P
Rank
Userlevel 1

This is my 2nd replacement SIM card (so my 3rd SIM card in total).

I can make calls and texts through WhatsApp, but only texts on Messages. When I try and call someone through the phone app, it says ‘Call Failed’. When someone tries to call me through the phone app, it says ‘Number Not Recognised’.

The app says the SIM card is activated; I went through the activation process again and it said the card was already activated. 

andewhite
Rank
Userlevel 8
Badge +9

After 3 SIM cards, and still being without working services, perhaps iD have misconfigured your network connection.

Having x3 SIM issues seems more than bad luck, especially as another service provider’s SIM works properly in your iPhone SE 2020.

P
Rank
Userlevel 1

Ok, so what can be done about it?

andewhite
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Userlevel 8
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Have you used the Live Chat service to get assistance, @Pixels? 

In my experience iD support via social media works best (using Facebook Messenger or X aka Twitter DM).

The agents work until 8pm on weekdays. 
Tell iD support that 3 replacement SIM cards have not solved the issue, and get iD to double-check your network account is provisioned correctly. 

🍀

P
Rank
Userlevel 1

I used the live Chat Bot to ask some questions, but it couldn’t do anything to help. I will try the advice about contacting iD through social media, I’ll give that a go. Thanks for all your help!

andewhite
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Userlevel 8
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To avoid the 24/7 chat-bot, just type “talk to a person” after connecting, @Pixels. 
🤞

P
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Userlevel 1

Thanks 👍

andewhite
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Userlevel 8
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FYI, the iD support staff work until 8pm on weekdays (6pm at weekends). 
🍀

Tom
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Hi @Pixels 

 

Have you managed to get in touch via social media?

 

If not, please let us know so we can get in touch here and take a look.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
P
Rank
Userlevel 1

Hello,

I have talked with Customer Service via the live chat and they have put a request through to the specialist technicians, who will get back to me about the problem in a couple of days.

andewhite
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Userlevel 8
Badge +9

Hello,

I have talked with Customer Service via the live chat and they have put a request through to the specialist technicians, who will get back to me about the problem in a couple of days.

Hopefully this will lead to your issue be rectified, @Pixels - although, based on user posts in this forum, it seems unlikely you’ll hear back from iD, other than maybe getting a text message telling you the issue has been fixed.

 

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