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‘No Service’ Account Issue

  • 4 January 2024
  • 28 replies
  • 1123 views


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28 replies

Userlevel 7
Badge +7

Hi @Pixels,

Welcome to the Community!

If you don’t get any updates, please get back to us here and we can check it out.

 

Kash

Userlevel 1

Hello again,

The issue has been resolved at last! 
I spoke to someone at iD over the phone the other day to see if they could find a solution to the problem. As it turns out, my account was blocked because there was some fraudulent activity against my account which involved trying to contact my number. However, I was not informed at all, when I was supposed to receive an email! The iD colleague then reimbursed me, reactivated my account and, after a day of waiting, the dreaded ‘No Signal’ message disappeared! My data is now fully functional and everything is back to normal.

Thanks for taking the time to help me with this issue, I really appreciated your help getting to the bottom of this issue.

Userlevel 7
Badge +7

Hi @Pixels,

Glad to hear that the issue is resolved.

Please let us know if you require further assistance and we would be happy to help.

 

Kash

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