Question

No signal in my area

  • 20 October 2023
  • 4 replies
  • 24 views
Kathleen McCullough
Rank

Over the last couple of months I am unable to make/receive calls in my home. (BT20) Can I cancel my contract? 

4 replies

andewhite
Rank
Userlevel 8
Badge +9

This forum article might help if you decide to cancel @Kathleen McCullough. 

Another option might be to try the iD WiFi Calling service at home, if you’ve got a home Wi-Fi network.

 

Kash
Rank
Userlevel 7
Badge +7

Hi @Kathleen McCullough,

Welcome to the Community!

We hope that the Article helped you out.

However we would advise checking the network status HERE to see if there is work being carried out in the area.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Kathleen McCullough
Rank

Hi, the map of my area is showing outdoor only!!  This hasn't always been the case. The status checker says they are working on masts, but how do I find out how long this may last. If they aren't providing a service can I not cancel with no penalty.?

Kash
Rank
Userlevel 7
Badge +7

Hi @Kathleen McCullough,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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