Question

Number doesnt exist - Calls not going to Voicemail

  • 12 March 2023
  • 3 replies
  • 90 views
M
Rank

When I am in an area with no network coverage, any callers to my number get a message saying the number they have dialed does not exist. Why arent they put through to my voicemail?

3 replies

Mohammed
Rank
Userlevel 7
Badge +10

Hey @martinwinfield,

Have you checked to ensure Voicemail is turned ON in the iD app/account?

If it is enabled we can run through steps to configure this.

You can also have a look at Voicemail settings in the Caller app.

Mohammed

 

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M
Rank

voicemail is on and works when I have signal or I am on WIFI, When I am not on the netowrk, callers just get a message saying my number doesnt exist - which is not ideal!

 

Kash
Rank
Userlevel 7
Badge +7

Hi @martinwinfield,

We are sorry to hear about this. 

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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