Question

pac code not working

  • 19 February 2024
  • 2 replies
  • 9 views

I'm trying to submit the form online to switch over my old number. 

I've inputted the details correctly, and haven't used this PAC code before. I didnt give this over at the time of purchasing the ID SIM .

 

What do I need to do to get it to work? I keep getting the same error message that my details have been inputted wrong.

I'm putting my last name in capital letters and the transaction code is correct. 


2 replies

Userlevel 8
Badge +9

Okay @Kateb93, you can use the iD online Live Chat service and submit your PAC by speaking to a customer service advisor. 

Talk to an advisor at https://idmobile.co.uk/live-chat (via popup window in a browser). 

The advisors work until 8pm on weekdays (type “talk to a person” to avoid the 24/7 chat-bot). 

 

Userlevel 7
Badge +7

Hi @Kateb93,

Welcome to the Community!

We hope that you managed to get your issue resolved.

If you still require assistance with your port, please let us know.

 

Kash

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