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pac code not working correctly

  • 21 January 2023
  • 4 replies
  • 242 views
Lentil Northover
Rank

I began a new contract with ID just over a month ago. 
I transferred my old number using PAC code which has worked however when I’m calling people the number that came with the new contract shows and I cannot receive any text messages to the number I have transferred. 
I’ve tried in vain to talk to an advisor but have had no luck. This is a business phone and I’m losing customers! 

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Best answer by Lentil Northover 22 January 2023, 13:49

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4 replies

Lentil Northover
Rank

Live chat also doesn’t work- it’s just showing error codes 

Kash
Rank
Userlevel 7
Badge +7

Hi @Lentil Northover,

Welcome to the Community!

Can you confirm which handset you are using?

Is the correct number being displayed in your settings under ‘My Number’?

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Lentil Northover
Rank

Hey Kash, 

I managed to speak to someone via Facebook. 
apparently it’s a problem with iPhone handsets. She’s very kindly sent me out a new SIM card with the the attached to it to see if that works. I will keep you posted. 
 

Mohammed
Rank
Userlevel 7
Badge +10

Hey @Lentil Northover,

Glad to hear she was able to help.

Sounds like it could also be due to a partial port but we can raise to the TechTeam to look into if the new SIM does not fix it.

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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