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SIM activation


Userlevel 1

My son had his previous phone with ID and the account was in my name. He has just purchased a new phone through Carphone Warehouse in his own name  but he is unable to register or activate the sim card. Will his number be the same with the new SIM or will he need to use his old SIM?

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Best answer by andewhite 26 May 2022, 19:31

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Userlevel 8
Badge +5

If your son wants to keep his number, use the ‘old’ iD SIM (if it fits) in the new phone.

Good luck.

Userlevel 8
Badge +5

Was the ‘new’ phone a SIM-free purchase?

Userlevel 8
Badge +5

If the ‘new’ phone came with a ‘new’ iD SIM, then your son will now have two accounts with iD Mobile - the one in your name and the one just purchased from CPW.

 

Userlevel 8
Badge +5

Normally, a ‘new’ iD SIM card will be supplied already activated.

Userlevel 1

Was the ‘new’ phone a SIM-free purchase?

No it's a different contract

Userlevel 1

Normally, a ‘new’ iD SIM card will be supplied already activated.

Supposed to be activated but he can't text or phone

Userlevel 1

Thanks - didn't realise all the replies were from the same person lol. I'm going to try phoning ID tomorrow (if I can find a number!)

Userlevel 8
Badge +5

Thanks @Damien Moore.

Sadly, iD Mobile don’t offer telephone support - it’s online only. 

You need to use their Live Chat service to chat with an iD customer service agent.

A word of warning, iD will only speak to the account holder. If you bought the package in a CPW store, it might be easier to go back and sort it out in-store.

Userlevel 1

Thanks - appreciate the help👍

Userlevel 6
Badge +6

Hi @Damien Moore, did you manage to get this sorted?

 

Thank you,

Rory

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Why iD Mobile?