Hi, earlier today I chatted with one of your assistants (Thobeka) regarding my sim not having service. He said it would be reset, and would work after ten mins. He also gave my account a £10 credit. That was a while ago. The service connected briefly but then went again. Please can you fix this and check the credit was added.
Userlevel 8
+4
Hi
Have you spoken to the live chat again about this?
Is this with the activation of a replacement SIM card?
Tom
Hi Tom.
The chat team did eventually reset the account and sim is working atm.
Thanks for getting in touch.
SG
Userlevel 7
+7
Hi
Glad to hear that it is resolved.
If you require further assistance in the future, please let us know.
Kash
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