unable to make phone calls since this morning

Hi,

The outage that caused this issue has now been resolved, if anybody here is still having issues with their signal please make sure to check the iD Mobile Coverage Checker here and the Three Outage Checker here to see if there are any known issues in your area, if you’re having issues and neither of the checkers show anything please get in touch.

Tom

@elishiaB mine’s not working again, I think you’re right it’s definitely ID

Hey @Danuta90, 

Sure, I’m just waiting for the next update from our Technical Team, and i’ll get it posted right away.

Thanks,

Nikhil

Having the same issue, anyone have any idea why it’s happening and how long it’s going to take to get resolved? 
I know they’re aware but really it isn’t good enough! 

Update on my situation, I’m using an iPhone 7 running iOS 15.7.1. I reset the network through settings > general > transfer or reset iPhone > reset > reset network settings. This “forgets” your wifi connections and resets your phone network. I was able to call out after doing this - however, when connecting to wifi again I could no longer make calls, and switching wifi off didn’t help. If you have an iPhone and need to make a call right now I suggest trying this, I do think in my case it’s an iPhone issue not an ID mobile issue, so might be the same for some others. (My broadband connection is Vodafone but I don’t think that’s relevant.)

EDIT: I can make calls again after connecting to the wifi, just had to give it a moment. Hope this helps.

Hi All, 

We’re aware that there is currently a network issue affecting some customers ability to make and receive calls. I can assure you that our Technical Team are currently working on restoring services as a top priority - I’ll keep you updated. 

We apologise for any inconvenience this may cause.

Nikhil

Same issue here, PR9 area

Tried restarting the phone with no change.. chatbot said to put it in airplane mode for 30 seconds and it seemed to work ….. for 2 minutes.

Tried taking the SIM card out and lightly rubbing it with an eraser.  This seems to be the best so far but it is hit and miss if anything works.. guessing it’s more network related though their status checker and 3’s both state no network issues.  Tried sending a message on twitter but I’ll be amazed if anybody replies.

Same here and I have an emergency, not good enough ID Mobile, not straight forward to find out what the issue is or when it will be resolved. I couldn’t even log in on the App. If service doesn’t improve you lose a customer, I’ve never had these sorts of problems with other providers 

I can send and receive messages but I cannot call and receive calls.

Impossible to get anything other than a bot on live chat. No human is available

I have the same issue! I thought it was my phone but have tried all the reset tricks and nothing is working!

Chats are full says please contact again later

its ridiculous 

Same problem.