Question

Using allowence abroad

  • 5 July 2023
  • 7 replies
  • 162 views
J
Rank

Hi I am really worried about going to Spain and calling home. I was under the impression that calls are from my monthly allowance. When I landed in Spain as soon as I put the phone on I had no data left??? What did I do wrong when I have an inclusive data.

7 replies

Tom
Rank
Userlevel 7
Badge +4

Hi @JOBOYD74 

 

I’m sorry to hear this, have you checked the iD Mobile app to check how much data you have left?

 

Are you getting calls and texts while in Spain?

 

You’ll have data while in Spain, you can check the Fair Usage data page to calculate how much you’ll get while roaming.

 

https://www.idmobile.co.uk/help-and-advice/eu-roaming/fair-usage-policy

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Keith Baron
Rank
Userlevel 1

I'm afraid to use my phone in Spain because so many people say it costs a lot of money. Can you tell me specifically what calls are chargeable on MY account? Keith Baron 

Keith Baron
Rank
Userlevel 1

I dislike strongly not being able to speak with someone!!!!

T
Rank
Userlevel 2

I'm afraid to use my phone in Spain because so many people say it costs a lot of money. Can you tell me specifically what calls are chargeable on MY account? Keith Baron 

Why so uncertain? ID Mobile clearly includes EU roaming on all their plans. 

https://www.idmobile.co.uk/help-and-advice/eu-roaming

Three of the four major networks charge for EU roaming now hence you may hear about it from people, but iD Mobile does NOT, unless you go over the fair usage amount listed on that page.

If you are concerned about unexpected charges, change your bill cap to a low amount and it will be impossible to run up any bill by accident, no matter if that's in the UK or abroad.

Keith Baron
Rank
Userlevel 1

Hi, me again, so what is the “fair usage amount” listed on what page?

T
Rank
Userlevel 2

Hi, me again, so what is the “fair usage amount” listed on what page?

It's clearly linked on the previous page I sent. 

https://www.idmobile.co.uk/help-and-advice/eu-roaming/fair-usage-policy

 

Kash
Rank
Userlevel 7
Badge +7

Hi @Keith Baron,

If you require further assistance, please let us know.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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