Voicemail Number

Yes, that was me, and I’m happy to report that the new SIM sent as a result of my helpdesk chat has arrived today and has fixed the problem, so the embedded voicemail number is now the correct one ending in 123 and works with a long press of the 1 key.

I guess the only remaining question is whether I was just lucky to get a replacement with the right number and there are still incorrect ones in the pipeline, or if they have recognised and corrected the problem for all new SIMs.

I would say it is worth asking for a replacement online just by saying that your current one is faulty.  I found it was only a minor inconvenience having to activate the new SIM online and then wait an hour for it to go live.

I tried messaging the support team via X (I still can't get used to not calling it twitter).

They took me off public chat into DMs to tell me it's still being looked at and there's no ETA for a solution other than to send out a new SIM card which (as we can see from @lucduk23 ) may not fix the issue cos they seem to have a huge batch of wrongly configured SIM cards that they're still sending out - which is really poor practice...

If we all keep messaging them publicly on X, every day, they'll start to pay more attention.

Just taking about it in here is having no effect.

Hi Nikhil

That's a really helpful update, thank you.

In case it helps anyone, as a temporary fix I've set up speed dial on the 2 key to dial voicemail. It's a basic workaround and doesn't work in all cases, but it's slightly easier than dialing 123 every time.

Like Orvill71 says though - the faulty SIMs should have been recalled and either reconfigured or held until this fix was in place. Poor show to keep giving them out to unsuspecting new customers.

Jamie.

If +447782333129 is going to be new VOICEMAIL NUMBER and they haven't yet set it up they should at least have applied a divert from +447782333129 back to +447782333123.

I suspect someone has either programmed this DODGY sims wrong or the new voicemail number hasn't launched.

Either way IDMOBILE should be addressing this but as usual NOTHING.

So again where are the moderators employed by IDMOBILE?

Yes, that response is rubbish.  It can't be a phone problem if the issue will move between devices if you transfer the SIM card between them as I have proved. This incorrect and uneditable number is clearly provided from the SIM, and as such it is an iD problem.

While the workaround of dialling 123 is OK for the UK, if travelling outside the UK you would need to keep a record of the full number and dial that manually, whereas if the SIM provided the correct number you could just use a long press on 1 while abroad, so I don't think that is acceptable.

I know, I was ready for an argument, I even mentioned this chat thread, but she took the wind out of my sail by saying yes we are aware of it lol.

“And? What is the solution?”…. this has gone on and on and on…. still IDMOBILE is clueless what they intend to do to resolve this issue!

Customers want resolutions not promises that dont happen!

I ported over from Tesco Mobile a couple of weeks ago and I have the same issue.  How is this incorrect number retrieved?  Is it stored on the SIM card itself?  Could be a batch of incorrectly configured SIM cards?

I have tried different devices and it retrieves the same incorrect number

I have been on twitter arguing this but they response given stated they cant see an issue on this thread. They simply either dont read it or taking the P. Clearly there is a problem with there sim cards. 

@Nikhil P and co need to be looking at this but as usual the customers is getting the big fob off.

My other phone, which is on O2, has 901 which similarly cannot be changed in the phone app settings, but is the correct number and works with a long press on 1.

I have just put my iD SIM in this phone and it now comes up with the 129 number which I think proves that it is embedded in my iD SIM.

After putting my O2 SIM back in it has changed back to 901.

So, over to iD - please issue us with new SIMs with the correct number embedded in them.

I have just received a voicemail notification message. The message says ‘You have 1 new voicemail.  Call +447782333123 to listen’ .  When I clicked to call the voicemail number (the correct number) I get a busy/engaged tone.   The only way to access my voicemails is to dial 123.  ID mobile please look into this!

I agree it's only minor and annoying but it is shockingly poor that customer services nor the moderators have got on to this thread to at least report there is a problem. Both sims  I got had the wrong number for voicemail on them and you can't change. It's just a pain in the backside that you can't hold down the 1 key to get to your voicemail but need to dial the voicemail number direct. Then I'm wondering if it's account related as both sims  I got had this problem on it. Either way beyond trying to speak to them as it does seem tech and support are clueless.